Customer Service

We deliver Monday to Saturday within Sydney (except public holidays). Same day delivery for Sydney is guaranteed for orders received by 11am. While you may specify a preferred delivery time we do not guarantee the time of delivery but will do everything possible to meet your request.

A $15 delivery fee applies to suburbs in our immediate area with the rest of metro Sydney attracting a $25 delivery fee. We have our own Bloomsbury courier but from time-to-time need to call on external courier companies. They have been selected for their expertise with floral deliveries and their reliability.

We are a member of all the major relay network organisations like Petals, Teleflora and Interflora and can organise deliveries to other destinations in Australia and Worldwide. A $25 fee applies including delivery.

We suggest you order at least 24 hours in advance to ensure your order is met and delivered on time. At all times our commitment is to provide the best service.

At bloomsburyonline.com we recognize and respect the importance of maintaining the privacy of our customers. We do not sell, trade, disclose or give-away any information we may have on any of customers or members. Our servers employ industry standard security procedures to protect all our information from unauthorised access.

Why do we gather information?
We collect information from you for the main purpose of processing and delivering your order, including calculating location specific sales taxes, shipping and delivery charges. We do not disclose or make available any of your personal information to any third parties under any circumstances.

What information do we gather?
To ensure bloomsburyonline.com is a secure, safe, personalised and user-friendly shopping environment we require you to create an account with our site to place an order. In the account creation process we request your name, telephone number, email address, postal address, and other information set forth in the Account Sign Up page. This information is then stored on our server allowing you on your return visits to bloomsburyonline.com to access your account, via entering your username & password, which enables you to process your orders faster, track your previous orders, save your shopping cart items to purchase at later date. Other information required in the Checkout procedure, such as billing address, payment and credit card information (if this is your chosen payment method). If the products purchased are a gift, we require the recipients name, address and contact phone number for delivery

"Cookies" - What are they & how do we use them?
Once you have created an account with bloomsburyonline.com and logged in to our site, a "cookie" is created in your temporary internet cache. A "cookie" is a small harmless file which gives you a numeric user ID and stores information required to log in to our website ( your username & password). We use cookies to allow bloomsburyonline.com to automatically recognise if you are a returning customer, this means you will always be logged in to your account when visiting bloomsburyonline.com. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable this feature, certain aspects of bloomsburyonline.com may not function properly.

Security
You can order with complete confidence at bloomsburyonline.com, our e-commerce system uses SSL (Secure Sockets Layer) the industry standard for encryption technology used to create a secure transaction environment, provided by GeoTrust Quick SSL 128 bit Digital Security Certificate. This technology encrypts all the information you have entered prior to transmission through our online payment transaction gateway. This technology works best when the site is viewed using Internet Explorer or Netscape Navigator.

Mailing List/Newsletter
Our bloomsburyonline.com E-Newsletter is permission-based, and used to provide information and special promotions to our customers, if you elected to receive our newsletter you can unsubscribe at anytime by clicking on the unsubscribe link at the bottom of your latest or next newsletter from bloomsburyonline.com. Alternatively you can go to the Modify Profile page and uncheck the subscription box for the bloomsburyonline.com Newsletter.

Changing Your Details
You can make changes to your information provided to bloomsburyonline.com by clicking on "Modify Profile ".

Your Consent and Changes to this Policy
Subject to the above provisions, by using our Web site, you consent to the collection and use of information by us and the terms of this Privacy Policy. We may change our Privacy Policy from time to time and we will post those changes so that you are always aware of what information we collect, and how we use it.


If you have any comments or questions regarding our privacy policy please email us at order@bloomsburyonline.com

DISCLAIMER

Information on this web site is provided "as it is" and we disclaim all representations, warranties and conditions, express or implied, of any kind including, to the extent permitted by law, as to satisfactory quality or fitness for purpose. We make every effort to ensure that the information contained within the web site is complete, accurate and current, we expressly do not guarantee that the information is complete, accurate or current and assume no responsibility for any errors or omissions of any kind in the content of the web site. We reserve the right to amend or supplement the information supplied on this web site without prior notice.

Links available on the website allow you to link to web sites not maintained or controlled by us. We provide these links for your convenience and are not responsible for their content and do not endorse any pages linked to this web site. This also applies to any links to which this web site refers, whether directly or indirectly.

We shall not be liable to any party for any direct, indirect, special, or consequential damages or any damages whatsoever resulting from loss of use, data, profits or expense whether in an action of contract, negligence, or other tortious action arising out of any use of our services or in connection with the use or performance of this web site or the content of this web site or referred to on this web site or any other web site you may access through this web site.

Other than for the purposes of fair dealing, criticism, review or study or research or for your own information, you may not copy, print or store by electronic or any other means a part or the whole of this web site or its contents.

This web site and its contents are subject to copyright under the laws of New South Wales Australia, copyright is claimed - © 2011 Bloomsbury Flowers & Gardens